The Klipboard Field Service Glossary

In Field Service Install Base is a relevant measurement of pre-existing equipment or software installed at a customer's location. The Install Base of equipment already in possession needs to be considered if systems the engineer are assigned to work on are connected.

The term IoT is used to describe devices connected to the internet which effectively ‘talk’ to other devices or systems. The information gained from these devices is used to make smarter use of that device, make other systems work more efficiently or even carry out tasks. The IoT is going to play a pivotal role in Field Service and future of preventative maintenance. We've already started to see the influence of IoT with the inclusion of sensors and feedback to maintenance businesses on their client's assets.

 

Will Smart Machines and IoT replace Field Service Workers? For more on this check out our article.

Businesses who need to track how many items of a part or product they have available use Inventory Management Software to get total visibility of what's available. Whether their own teams or their customers are using or purchasing these parts or products, it's important to have a clear and accurate picture of what's available. Other benefits of using Inventory Management Software include the ability to spot trends of a particular item that's being replaced more often, which might indicate a failure, or spotting low stock items before they run out leading to delays in repairs or services.

Klipboard incorporates Inventory Management into our Job Management Software for Field Services businesses. We have created a platform that will not only help you manage your jobs but also ensure your team has their parts and materials they need to get the job done, whether that's a routine maintenance inspection or a complete repair from a breakdown. You're able to see what's in stock and more importantly what location that stock is held in, such as depots, warehouses and even vehicles. You can see more on that here.