Oxford Instruments plc is a leading provider of high technology products and services to the world's leading industrial companies and scientific research communities. Klipboard were approached by Oxford Instruments Plasma Technology, a group business and is a leading provider of etch and deposition processing equipment and solutions.
Plasma technology is used in the fabrication of most semiconductor devices created today across a wide range of industries. They are able to provide unique solutions for the creation and manipulation of matter with atomic-scale accuracy. Their systems range from single load-lock R&D systems to full clusterable production systems for high volume manufacturing.
Oxford Instruments approached Klipboard as they were using an in-house developed scheduling tool for management of their field engineer's schedules and the jobs assigned to each. Having over 70 engineers who work simultaneously across the globe, they were still heavily reliant on email communication to manage job schedule allocation and completion.
Not only were the engineers informed of any upcoming jobs by email communication or if they logged into a desktop calendar view, they also had to use Microsoft Word on laptops to complete their extensive service reports and risk assessments on site. Photographs of jobs were captured on a separate camera and inserted into the word documents and these reports were then emailed back to the office upon job completion for further administration before being emailed to their client.
The information collected on service reports was highly confidential so it was imperative that the data could be managed in a secure process. Capturing data in the field and removing the need for Word documents was of high importance to Oxford Instruments. The ability to also see in real time the progression of jobs would bring the benefit of a more streamlined client communication too.
Oxford Instruments were looking for an all in one platform that would be able to combine job scheduling, allocation to engineers across the globe, custom data capture in the field, realtime communication back to the office and streamlined communication with their client.