Word Glossary

The Klipboard Field Service Glossary

This Glossary will help you keep on top of trendy new buzzwords, commonly used jargon and introduce you to some new technology that will benefit your business.

This list will help you better understand terms you’ll come across and give you some ideas on how to grow your business.

All | A B C D E F H I J L M N O P R S T V W
There are currently 4 names in this directory beginning with the letter E.

Earning before Interest, taxes, Depreciation and amortisation (EBITDA)
EBITDA or earnings before interest, taxes, depreciation and amortisation is the measurement to assess the financial performance of a business. Although this is a good way of assessing how a business is performing it doesn't factor the cost of capital investments such as property, plant machinery and equipment.


Often the EBITDA is used to compare companies' financial performance against each other and to assess industry averages. EBITDA can also be used to estimate the cash flow available to a business when paying the debt of long term assets.

Employee Safety assessments
Employers are obligated by law to prevent risks to their employees. This is vitally important to the Field Service industry where the location and conditions of the workplace change regularly. Businesses must carry out Employee Safety Assessments so they can identify hazards and whether actions need to be taken to improve the safety conditions for their team members.


If you employ 5 people or more people you must carry out a risk assessment on your workplace and record the hazards, who is at risk and the actions taken to mitigate the risk. For more on the laws in place to protect your employees from risk check out this article from the HSE website.

Engineering Compliance
Engineering Compliance helps ensure assets and equipment are performing at acceptable levels to create safe conditions. Failure to ensure equipment meets specific regulatory standards can result in asset breakdowns or work the risk of legal action.

Many Field Service industries require the Field Service Engineer to test for harmful or hazardous substances. HVAC businesses for example need to test for fluorinated greenhouse gases (known as F-gases). Their industry is highly regulated, much like the Water Treatment, Fire Safety, Security and many others. They have to ensure the correct checks are being made every time so their clients who own the assets remain complaint.

You can read more on how to ensure compliance is achieved by using a Field Service Engineer App like Klipboard. Learn more.

Enterprise communication tools
Enterprise communication tools help businesses share internal information, help boost collaboration between employees and their teams and can help businesses better communicate with their customers and stakeholders. Field Service business and home based workers benefit greatly from Enterprise communication tools, where traditional methods of communication aren't available.


We have integrated communication technology into our Job Management Software. This helps Field Service teams better communicate with their customers. It will inform them when they have a service due or when they are on route to visit their site. Click here to read more about SMS and email communication through our software.

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Klipboard is the future of field service and can improve the way you work regardless of the size of your business. If you manage people in the field and you want to offer your clients a great experience, try our 14-day free trial today.

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