Rhino Piling are a specialist piling contractor based in the North West of England working directly for homeowners and builders.
They provide an unrivalled service to make the installation of foundations a straightforward process. A highly qualified and well trained team of piling specialists, they work closely with structural engineers to produce a high quality service, no matter how challenging the job.
Ensuring effective planning of resources for the varying projects and scheduling of the jobs to skilled team members was proving difficult. The piling team were being issued a range of jobs at various project phases using paper work orders which they collected when visiting the office.
Paper copies of work orders, drawings and picking lists were being allocated in a folder to the relevant teams for each project. The paperwork was returned to the office and the task of re-entering the data into a word document was time consuming.
This resulted in mistakes on the job sheets when they are returned, human error when performing data entry and lost hard copies of paperwork ultimately resulting in delayed sending of invoices which creates a pressure on cash flow. Rhino piling also had a desire to improve the initial surveying of a project in order to provide a quote faster and therefore win more business.
Klipboard's job management software's scheduling features have enabled Rhino to plan project resources with ease. Engineers can access their schedules much faster and see what jobs they need to be actioning along with full visibility for client details, job notes, project drawings and the required job forms for completion, all via the Klipboard mobile app.
Rhino Piling's sales team has used Klipboard's Mobile Form Builder to create an initial client survey for completion in the field. This enables the capture of the correct data ensuring they have the ability to quote effectively for each job and win business faster.
They can create quotes quickly and send to their client for online approval. Once approved these are easily converted to jobs with one click of a button. Rhino's client is kept informed throughout the project with a range of automated and personalised SMS text and email communications, such as appointment confirmations and reminders.
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Rhino Piling have real time visibility of all their project jobs and where resources have been allocated. They can now efficiently plan out their team's schedules and enable them in the field to have everything they need at their fingertips. The move from a paper based process to Klipboard’s job management software was a seamless transition. The team at Rhino Piling were able to utilise the platform straight away due to the intuitive interface of Klipboard and its logical approach to job management.
Klipboard has enabled Rhino Piling to replace all their paper based processes and instead provided document management for drawings, client management and efficient scheduling. Management now has a real time view of field operations and overall business performance. Klipboard's operational and financial performance dashboard provides insights which enables Rhino Piling to grow their business.
Immediately our field service app has removed re-typing paperwork into word documents in the office, and reduced it to less than couple of minutes admin to verify each job after completion. One click to invoice the job and their client is provided with not only an invoice but the relevant forms from the job documenting the work completed with images, etc. Klipboard has supercharged overall business productivity and efficiency.