The Klipboard Field Service Glossary

Technician Scheduling Software is used to help businesses optimise job management, employee scheduling or project management. When a business needs improved visibility where their technicians need to be, when they are arriving on site and who will be working on the job, they use Technician Scheduling Software.

Technician Scheduling Software is particularly prevalent in Field Service where the need to track team members, schedule and dispatch them to client locations is a daily task.

What are the key benefits to using Technician Scheduling Software?

Real time visibility of your team’s workload is a key reason people turn to Technician Scheduling Software. To ensure you meet your client’s expectations and never miss a job or service, you’ll need to be aware of your team’s availability.



Being able to categorise jobs allows for greater visibility. Creating and manage custom categories allows you to assign these to jobs of a specific type, or if that job uses specific tools or equipment, therefor you’ll know who is available and whether certain equipment is available also.

In Field Service Time and Materials is a term commonly used job estimates when the size of the project cannot be accurately estimated and the employer will pay for work on an hourly or day rate.

A Time and Materials agreement is frequently used in construction and where the scope of a project may change.

Touchless access is a physical security measure where access can be granted without physically touching card readers, doors or gates. Employees can quickly access a building using smart cards, face recognition or gestures.

Physical security measures are designed and fitted by Security Installers. They can install a variety of measures to ensure the occupants or visitors of a building remain in a safe and secure environment.