Recover Green Roofs
Recover Green Roofs are a design-build firm specialising in the creation and maintenance of green roofs, rooftop farms, roof decks & terraces. Their award-winning team provides a holistic design-build approach rooted in genuine building knowledge and quality craftsmanship.
They have an emphasis on continuous communication with building owners, architects, engineers, contractors, and manufacturers. With a passion for ecological design, attention to detail, and long-term customer care, it has seen their team of dedicated green roof professionals work throughout buildings in the US - Boston, New England, and beyond.
Recover Green Roofs provide the design and installation of green roofs for commercial, residential and institutional buildings alike. Once installed, the roofs are put onto a scheduled planned maintenance program.
They were using Google Documents to manually input data on each project and there were often issues with information not being available to the required team members out in the field whilst working in offline mode.
Also to meet their client's demands and keep up with comprehensive planned maintenance schedules, they needed an easy way to manage scheduled jobs and the overall details for a job, such as the required documentation to be completed. Insight and visibility of upcoming planned maintenance on client sites and the allocation of the specific skilled team members was of upmost importance too.
Their existing process was taking around 45 minutes a week, inputting all of their data in their jobs sheets. These and other larger reports were taking a few hours a week to format and complete.
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Realising the value of using job management software for their field service teams to enhance and streamline their business processes, Recover Green Roofs deployed Klipboard with a range of mobile forms that were created to their exact requirements and a custom PDF design using our mobile workflow form builder.
They instantly saw the benefit of being able to assign a field technician a scheduled job with all the relevant job details, directions, notes, and more, but also importantly with a mobile form for data capture on a mobile app. The technician has the ability to complete the relevant form documentation on site using the Klipboard mobile app, even without internet connection, and then do a real time sync back to the office, where it can be reviewed and approved for completion.
Combined with our automated communications, the documentation is automatically sent to their client along with any relevant messaging and a link to a feedback survey. The configurable communications Klipboard offers ensures that Recover Green Roofs can deliver on their emphasis of continuous communication and feedback with their customer.
The ability to manage the field team more efficiently and gain insight on planned maintenance schedules using our asset management dashboard has delivered real results for Recover Green Roofs. Klipboard has streamlined office to field communications and also improved the billing process as their clients get reports and invoices for jobs upon realtime completion ensuring delayed payments of jobs is minimised.