Trade Talk

KCS acquires Vigo Software, enhancing supply chain efficiency with integrated warehouse and transport management solutions across the UK. Kerridge Commercial Systems (KCS), the global provider of enterprise resource planning (ERP) and business management software provider for distribution, servicing and rental businesses, has completed the acquisition of Vigo Software. Vigo designs, builds and hosts Warehouse Management […]

Kerridge Commercial Systems (KCS), the global provider of enterprise resource planning (ERP) and business management software provider for distribution, servicing and rental businesses has completed the acquisition of Klipboard. KCS’s strategy is to further develop its suite of market leading vertical specific cloud software solutions and this acquisition marks a significant step forward in KCS’s […]

In the dynamic landscape of today’s business world, continuous growth and adaptability are essential for long-term success. A pivotal aspect of this evolution lies in the development of your most valuable asset – your employees. Numerous businesses concur that enhancing the skills of their teams not only boosts morale and staff retention but also yields […]

In the dynamic realm of plumbing businesses, an efficient invoicing approach is not just a financial formality but a cornerstone for sustained success. The ability to streamline invoicing processes not only ensures timely payments but also cultivates a professional image and fosters client trust. How often have you found yourself chasing overdue invoices in recent […]

When faced with inefficiencies in your business operations, the logical step is to institute a change. Considering this, how can emerging technology contribute to the enhancement of small business operations? Introducing technological changes in business processes may encounter resistance from staff, particularly in the case of field service businesses relying on manual systems for quoting, […]

Workflow optimisation, a term you may have heard and wondered what exactly does it mean? In particular what does it mean in the work of field service. Optimising your field service workflow involves enhancing and streamlining the processes and activities related to providing services in the field. This includes making improvements to scheduling, dispatching, communication, […]

The introduction of automation into field service trades marks a pivotal moment in the evolution of traditional service operations. As technology continues to advance, the integration of automated systems is reshaping how trades approach their daily tasks. What was once a domain primarily reliant on manual processes is now undergoing a profound transformation. Automation is […]

If you find yourself clinging to paper scheduling, it’s a clear signal that it’s time to embrace change. Despite the familiarity of this method, sticking to paper is holding your business back. Relying on paper scheduling forces your team to make regular visits to the office to check their assigned jobs or necessitates sending out […]

We delve into the dynamic world of asset maintenance – a vital facet of any thriving field service business. In an era where technological advancements and industry demands are ever-evolving, the efficient management of assets has become a cornerstone for sustained success. Whether you’re a seasoned field service professional seeking the latest insights or a […]

Whether your field service business is formulating estimates for a new installation, a routine maintenance check, or any other service you currently offer, job estimating demands meticulous planning and a keen eye for detail. Precision in estimates ensures optimal job outcomes, safeguarding your profit margin. Yet, creating these estimates manually can be a laborious and […]

Running a successful HVAC (Heating, Ventilation, and Air Conditioning) business requires efficient management of field service operations. Whether you’re involved in HVAC installation, maintenance, or repairs, you understand the importance of staying organized, meeting customer expectations, and ensuring the smooth functioning of HVAC systems. To achieve these goals and more, investing in Field Service Management […]

In today’s highly competitive business landscape, efficiency and effectiveness are key to the success of field service companies. As a result, many businesses look for ways to optimise their operations and streamline their field service management. While the allure of “free” software can be tempting, there are significant downsides to relying on free field service […]

Reactive maintenance, also known as breakdown or corrective maintenance, is a common approach in various industries, where maintenance activities are carried out in response to equipment or machinery failures. In such scenarios, reactive maintenance software can be a game-changer. This software streamlines the management of unexpected breakdowns and offers numerous advantages that can enhance your […]

Electrical certificates are vital documents provided to businesses and landlords after completing an electrical safety inspection. While the concept may seem straightforward, the traditional manual creation and distribution of these certificates can be labor-intensive and time-consuming. The good news is that electrical certificate software can automate and streamline this process, making life significantly easier for […]

Running a successful maintenance business, whether it involves repairing appliances, servicing vehicles, or managing facilities, relies on efficient inventory management. Inventory is the lifeblood of your operations, and managing it effectively can significantly impact your business’s bottom line. In today’s digital age, the importance of inventory management software cannot be overstated. In this article, we […]

In today’s digital age, having a strong online presence is crucial for businesses in almost every industry. This holds true for the field services industry as well. Whether you’re a plumbing company, an electrical contractor, or an HVAC technician, establishing a robust online presence is essential for attracting customers, building trust, and ultimately growing your […]

Field service management software is the backbone of modern service-oriented businesses. Whether you’re in HVAC, plumbing, electrical, construction, or any other field service industry, having the right software can make a world of difference in streamlining operations, increasing efficiency, and enhancing customer satisfaction. But with numerous options available, it’s essential to know what features are […]

In the world of field services, upselling can be a powerful tool when wielded with care and precision. Done right, upselling not only boosts revenue but also enhances customer satisfaction and loyalty. However, it’s an art that requires finesse and a customer-centric approach. In this guide, we’ll explore the strategies and best practices for pain-free […]

Increasing your prices can be a delicate operation. While it’s essential to ensure your business remains profitable and competitive, you also want to avoid alienating your loyal customers. The good news is that raising prices doesn’t have to mean sacrificing customer satisfaction. With a strategic approach and effective communication, you can successfully increase your prices […]