Back to all Blogs5 excellent reasons why your competitors use Dispatch Software
Your competitors are using Dispatch Software to secure more business, spend less time on admin and more efficiently schedule their team.
Dispatch Software enables you to schedule the right people on the right jobs based on availability, skills and location. It will provide your field service business with an effortless way of sharing job information and real-time updates with your customers.
What is Dispatch Software?
Dispatch Software is used to quickly and efficiency schedule service jobs. Information can be shared in real-time between the team in the field and the office, while the software automatically sends notifications to the customer.
This provides a great experience for customers while improving the effectiveness of field service teams.
Dispatch Software is also referred to as Field Service Management (FSM) software or Job Management software. While the range of features differs from each software provider the overall objective for using it is often the same – to reduce time spent on admin and create a more responsive and profitable service business.
Who uses Dispatch Software?
Many different industries and service providers use Dispatch Software. Almost any business managing the scheduling of jobs for people working in the field can benefit from using Dispatch Software.
The ability to clearly see who is currently on a job and who might be available at short notice makes it the perfect solution for businesses who must respond quickly.
This is a list of some of the industries who regularly use Dispatch Software:
- HVAC Technicians
- Fire Safety & Security Services
- Plumbing and Heating
- Electrical Maintenance
- Drainage Engineers
- Locksmiths
- And many more
Whenever there is a need to react to an emergency call out, schedule multiple jobs across different teams or complete a planned preventative maintenance schedule, Dispatch Software is used to maximise their time and satisfy more customers.
5 excellent reasons why your competitors use Dispatch Software
The Field Service industry is highly competitive. To meet your customers demands you don’t have time to waste collecting job details across various different systems and then sharing that with your engineers manually through emails and phone calls.
Your competitors are saving a lot of time by using Dispatch Software to schedule jobs on a real-time system and then sharing all the details over an app.
They have long since moved away from paper based methods and the limitations of excel spreadsheets and emails are becoming obvious. And what are they doing with that extra time? they are canvasing for new customers, creating marketing material, carrying out aftercare appointments and improving their processes.
Here are 5 reasons why your competitors use Dispatch Software.
1. Going digital speeds up everything
Managing all your jobs on paperwork is a good way to waste a lot of time. You’ll have to repeat data entry or chase misplaced job sheets, completed paperwork, or invoices. All of this leads to delays in payments and restricts your cashflow.
But wait it gets worse!
Occasionally you could be asked to review previous services for compliance inspections or an audit. If you don’t use a single, all-in-one, Dispatch Software system then it’s time to clear your diary, roll up your sleeves and root around a filing cabinet.
Dispatch Software provides a better way to work. Field Service business who use this to schedule, dispatch and manage their jobs have all their information secured safely in the cloud and accessible when they need it.
This means all your job details, client information, asset registers, service history, quoting and invoicing is digital, protected though cloud security and instantly available in real time.
2. They never miss a customer’s asset service
For a Field Service business there’s very little worse than a missed job.
A job forgotten about or not completed due to a poorly managed schedule is terrible news for you and your customer.
Mistakes do happen, but a missed job could lead to downtime for your clients equipment which has the potential to effect their revenue or ability to service their customers or occupants.
What makes missed jobs so bad is they are so avoidable.
Field Service businesses use Dispatch Software to ensure they don’t over-book their team. When you’re able to use an intuitive drag and drop scheduler you can clearly see who’s on what job and when that job is likely to finish. If a job over runs the you can see who the next available person is for an unexpected call out.
Automated Service Reminders provide a great way to ensure the client is there when your team arrives and they know who’s coming.
It’s the improved visibility of what’s happening and when that you get with Dispatch Software that helps limit the number of jobs you miss.
3. They spend less time handling emails and phone calls
Emails and phone calls are a real pain. When you’re on the phone you’re not completing a job, booking the next one or speaking to a potential customer.
Having to manage phone calls and emails from your customers are exactly the sort of activities that will hold back a Field Service business from growing.
Dispatch Software with customer
If you use Klipboard your customer job notifications are hands off.
You decide the message you want to send to your customers for booked jobs, confirmations their technician is on the way or a reminder they have a service scheduled – then Klipboard does the rest.
Imagine what you could do with all that time you’ve just won back by not having to chase emails or follow up calls?
4. Job Scheduling is simplified for them
Your scheduling process is put to the test when you’re called out on an unexpected job or changes are made to your schedule due to technicians being unavailable.
Having a clear picture of your team’s availability will help you schedule and dispatch your customer’s jobs more effectively.
Dispatch Software gives you complete oversight over your team’s schedule. Klipboard’s drag and drop scheduler allows you to see at a glance which team members are on jobs and who might be available soon.
Being able to filter the information a get the view you need is really important that’s why we’ve made several improvements to our scheduler so you can quickly see what you need and carry out other tasks such as creating new jobs or allocating them in as few clicks as possible.
5. Online quote acceptance secures more business
Your competitors use online quote acceptance to create a seamless experience for their potential customers.
Using Dispatch Software they can create professional branded quotes that can be reviewed and approved online.
This is a fast, simple and effective way to grow a field service business and it’s achievable with Dispatch Software. Get noticed early and the job in your books with online quote acceptance.
The Powerful Features you need from your Dispatch Software
If you want to grow your business and give your customers the best possible experience when using your services, you need to ensure these essential features from your Dispatch Software.
Customers expect an Uber Like experience
The modern customer expects on-demand features. They already book taxies with apps, track parcel and grocery devilries on their mobile. With Job Scheduling and Dispatch features in Dispatch Software you’ll be able to send them SMS text and email communications automatically so they are kept in the loop, every step of the way. Learn more.
Mobile data collection to win back more time
Go paperless and collect more information from the field without worrying about lost and damaged paperwork. Your Field Service Engineers and Technicians can record hours work, enter inspection reports, upload photos, voice dictation and manage inventory while on the go. Reduce the risk of delayed payment and remove the need for duplication in data entry with mobile forms. Learn more.
Automated Service Reminders so you never miss a service
Never miss another job with Automated Service Reminders. Provide the best possible experience for your customer by notifying them when a job is booked, which engineer or technician is en-route to the job and when the work is completed. Learn more.
Getting set up with Dispatch Software is quick and easy
A more profitable and successful Field Service business is easily achievable with Klipboard.
Our onboarding programme helps you hit the grounding running so you can start benefiting from our dispatch software immediately. If you manage people in the field and you want to deliver a great customer experience start a FREE 14 day trial today.
