Back to Case StudiesLondon & Kent Air Conditioning
London & Kent turned their field based operation paperless with cloud based job management software from Klipboard. They digitalised their processes and greatly improved the efficiency of their operations.
HVAC
London & Kent Air Conditioning
Background
London & Kent Air Conditioning have provided gas and electrical engineering services to London and the South for over a decade. A highly qualified and experienced team working to ISO 9001 and 18000 standards, they are recognised as a Mitsubishi A1 Approved Business Solutions Partner.
Based in Kent they work throughout London and the south east and as far as Birmingham, the Midlands or Cardiff and Wales, servicing clients such as the ExCel Centre in London, Harrods Apartments and Skanska.
They provide a dedicated and turnkey approach to all the projects and services they deliver ensuring exceptional quality, expertise, professionalism and long term support on all their client's requirements.
The Challenge
London & Kent Air Conditioning faced a number of various challenges. Scheduling daily jobs were time consuming and admin heavy. Previously, they used a paper based scheduling system in which a spreadsheet would be manually emailed out to engineers on a daily basis and time-sheets which were sent back by the engineers at the end of a job.
There were often difficulties with the return of these time-sheets, creating delays with reporting and invoicing. Pictures taken on site had to be emailed in separately and then this would be added to the reports manually.
All of the required forms needing completed in the field such as the servicing reports, inspections and F-Gas certificates were completed on paper forms and then transported back to the office for manual data re-entry and stored within a client record folder.
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The Answer
Klipboard field service and job management software was implemented within London & Kent Air Conditioning, providing an efficient way to schedule and allocate jobs from the office to the field engineer.
They can now manage job scheduling and seamlessly allocated to an engineer's mobile app. Using our drag and drop scheduler tool, they have total insight into their scheduled jobs, team availability along with the ability to easily move jobs around if they need to react to any emergency call outs, etc.
They have greatly reduced the amount of paperwork admin by collecting everything they need with Klipboard's mobile forms, removing the need for paper and instead moving to a digital version for the servicing reports, inspections and F-Gas certificates.
The Results
Communication with their clients has dramatically improved as they now have the ability to provide their clients reports and forms that have been completed in the field in realtime, no more data entry or delays. Inspections, energy assessments, F-Gas certificates in line with the ACEA regulation standards, can all be digitally shared with the client at a click of a button.
Our scheduling features have enabled a 50% increase in efficiency in job management and allocation or resources. Engineers can access their schedules much faster and see what jobs they need to be actioning via the Klipboard mobile app and not using multiple spreadsheets and paper based forms.
Real time view of jobs in progress
Insight from the field in real time and instant access to job forms on completion.
Up to
50
%
more efficient
Driving efficiency, increasing margins
Improved job management and operations in the field.
