Klipboard’s all-in-one field service management software helps your telecoms business to quote, schedule, manage customer assets, complete job forms, organise customer profiles and invoices, and get paid faster. Find out how we can help you streamline and boost your business outcomes with a free 14 day trial of Klipboard.
Telecoms companies are constantly challenged to improve their signal coverage and quality of service. To meet their customers’ expectations they need to ensure constant network availability while also introducing operational efficiencies. This requires regular maintenance to ensure downtime of equipment is kept to a minimum and their assets perform at peak performance levels.
To provide a great service they require Telecoms Field Service Software to ensure they can dispatch their engineers to jobs, the ability to manage Planned Preventative Maintenance schedules on the telecoms equipment, whilst also being able to quickly respond to emergency call outs when required. There needs to be operational oversight over your entire business, efficient allocation of your team resources and streamlined communication between you and your customers.
Klipboard improves collaboration between your team in the office, your field service team and customers. You’re able to allocate and schedule jobs, create Planned Preventative Maintenance schedules, and quickly access all the customer information, such as service history, asset details and documents.
Significantly improve the efficiency of your job planning and dispatching of jobs on our drag and drop scheduler. Jobs are allocated to your team in the field and accessed on the mobile app, ensuring they have everything at their finger tips – forms, certificates, drawings, asset registers, parts inventory and more!
Klipboard is the future of field service and can improve the way you work regardless of the size of your business. If you manage people in the field and you want to offer your clients a great experience, book a demo today.
Complete industry standard forms in the field, meaning you can be compliant at all times. Alternatively use our Mobile Form Builder and you can create any type of digital form or report for completion on jobs by your team. Our form builder will allow you to create forms with image and signature capture, text fields, dropdown answer selections or absolutely any type of data capture you require for specific jobs.
Our extensive Asset Management web and mobile app capabilities allow Telecoms Field Service teams to perform asset surveying, new asset registration and maintenance at multiple locations. Instantly view all customer assets under your planned maintenance programmes and quickly view which are due a service over the next week, 30 or 90 days at the tap of a button. Combined with our automated asset servicing reminders ensure you customer gets alerted and there is never a missed planned service.
Setup automated customer communications to ensure servicing schedules are never missed. Keep your customers informed and up to speed with who is going to attend the job and the expected time they will arrive. Enable your customers to access their own unique Client Portal that is branded to your company style. Reduce admin, calls and emails by giving your client 24/7 access to everything they need. They can view all their jobs, asset serving history and even request new work orders from their Client Portal. This will greatly improve your customer experience and give you the tool set for growth.
