Sharing knowledge is very important if you have a couple of people in your team who are your superstars.
They know all the little details of each customer, the things that aren’t always clear on the surface, but experience has taught them what to look for or what a particular customer expects or appreciates.
If this sounds familiar, then you’re putting your business under unnecessary risk. When that team member leaves they take the knowledge with them, or if they are out of work for a period of time, that experience and know-how is absent too.
Klipboard can help you avoid that by levelling the playing field. With our Field Service Management Software you’re able to manage your jobs and sharing knowledge across your whole team is easy.
Sharing knowledge greatly benefits everyone
You can turn your whole team into superstars and take the burden off your top performers by sharing details of each job, each asset and every location on Klipboard.
There’s no substitute for experience but the whole team benefits when everyone understands the small details in a job and anyone can react and deliver a great service if needed.
Your customer will appreciate and notice the difference when they get the same experience and service regardless of who arrives on site.
Job Management is made easier when your team can arrive on site and feel confident they know who last visited and what work has been done. Your whole team can perform at a higher level when you are sharing knowledge across the whole business.
Everything your team needs is right at their fingertips
Save time by doing more on the go and use Klipboard to share knowledge of all the details of each job with your whole team.
You can give your field team workers permissions to manage and access clients directly from the Klipboard mobile app. With the app they can have an instant view of the job and see all associated details such as who was last on the job, the work completed and importantly any job notes.
Workflows create consistency
Have your whole team perform at a consistent level by following workflows that you can create yourself.
You can even encourage your superstar performers to build the workflows so you’ll know the actions taken are exactly what your most experienced and highest performing team members would do.
Customers tend not to notice consistency but they certainly notice when service levels dip, that’s the benefit of using Klipboard, you’re guaranteeing the same experience every time.
Tackle burnout by sharing knowledge and the load
Your hardest working field service professionals want to make a difference and perform brilliantly for your customers.
Employees who take on a lot of work and perform at a high level can experience burn out. Having to maintain those levels and take on all jobs simply because they know what needs to be done is a fast track to being put on the sidelines for a while.
Sharing knowledge or at least having the important details available to everyone is a good way to avoid burnout and is a key element of employee welfare.
Take a free shot at Klipboard
Why not try Klipboard out for yourself and see how it can help you turn your whole team into superstars.